Privacy Policy

We collect information you provide directly, including account details, organization details, profile content, listings, uploaded media, saved searches, saved listing watchlists, watchlist alert preferences, organization follows, followed-profile alert preferences, messages, support requests, contact inquiries, abuse reports, payment and subscription identifiers, notification preferences, and account deletion or appeal requests.

We also collect technical and usage information needed to operate and secure the service.

• Login and API activity, request IDs, IP address data, user agent data, device and app metadata, and analytics events.
• Saved-search digest, watchlist update, followed-profile feed, email delivery, push token registration, and read/unread records used to route notifications when enabled.
• Approximate location derived from requests when configured, plus geocoding and search inputs needed for marketplace functionality.

We use information to create and authenticate accounts, provide marketplace search and listings, support dealer and service provider profiles, remember saved searches and watchlists, maintain followed-profile feeds, enable buyer-seller and support messaging, deliver account and marketplace notifications, process subscriptions, prevent fraud and abuse, investigate reports, enforce our Terms, maintain security, operate analytics, improve product quality, comply with legal obligations, and respond to user requests.

We send account, security, support, billing, saved-search, watchlist, followed-profile, and marketplace emails from AgCrossing-controlled addresses.

When mobile push is enabled, we use registered device tokens and notification preferences to route relevant marketplace, message, support, account, saved-search, watchlist, and followed-profile events.

You can manage available notification preferences in the product or through supported API and mobile settings.

Public listings, public organization profiles, listing media, seller names, and profile details may be visible to other users and search engines.

Buyer-seller messages and support communications are shared with the participants and AgCrossing support, safety, and operations staff who need access to operate support, moderation, safety, and compliance workflows.

Watchlist and followed-profile activity is used to power your own saved listing, alert, and feed features. We do not publish individual follower lists or show sellers the identities of users who follow their profiles unless a future feature explains that choice and gives any required notices.

We share information with service providers that help us operate AgCrossing, including hosting, database, email delivery, payment processing, billing portal, maps and geocoding, file storage, analytics processing, push notification delivery, customer support, security, and logging providers.

We may also disclose information when required by law, to protect rights and safety, to investigate abuse, or in connection with a merger, acquisition, financing, or sale of assets.

AgCrossing uses first-party analytics to understand marketplace activity, listing performance, searches, uploads, saved searches, watchlist activity, followed-profile activity, account activity, and service health.

We limit analytics fields, hash or reduce certain identifiers where practical, and keep raw investigation data scoped to authorized support, safety, and security use.

We use Sentry as a service provider to investigate software errors and improve reliability. Technical reports may include error types, reviewed diagnostic descriptions, code locations and stack traces, app version, operating-system information, device model, and limited request references. We do not attach your AgCrossing account ID or email to these reports. Our reporting filters exclude passwords, authentication tokens, message and support content, uploaded photos, and precise location.

In mobile app versions offering Privacy & diagnostics, sharing crash reports is optional and off until you enable it. You can change this installation-wide choice without signing in, from the sign-in or Account screen. Turning it off stops new reporting and clears unsent diagnostic reports on that installation. A report already sent, or transmission already in progress, cannot be recalled by that setting. Older app versions may report errors automatically; update the app to use this choice.

Sentry necessarily receives network information when a report is transmitted and may process technical identifiers or derive approximate network location. Removing account fields does not make all diagnostic data anonymous. These reports are for troubleshooting, not advertising or cross-company advertising tracking.

Server-side error and security monitoring continues independently of the mobile preference so we can operate and protect AgCrossing. First-party marketplace analytics, authenticated support records, Apple or Google diagnostic services, and notification permissions are separate. Firebase is used for mobile push notifications, not AgCrossing crash reporting or behavioral analytics.

We restrict access to diagnostic reports to authorized personnel and providers and retain them under the service-operation, security, and legal needs described below. Contact us through the privacy request channels below about reports already received; disabling reporting does not itself delete those reports.

We use cookies, local storage, and similar technologies for authentication, session continuity, security, preferences, LiveView functionality, analytics, and service operation.

Browser settings may allow you to limit some cookies, but blocking required cookies can prevent sign-in or marketplace features from working.

We retain information for as long as needed to provide the service, maintain records, resolve disputes, enforce our Terms, investigate abuse, comply with legal obligations, support billing and tax requirements, and preserve marketplace integrity.

Messages, support records, contact inquiries, abuse reports, listing history, price-change history, watchlist delivery records, followed-profile feed records, billing records, audit records, and security records may be retained when needed to keep conversations, investigations, reporting, and account histories coherent.

When you delete your account, access to that account is removed. Some records may be retained where required for legal, security, dispute, moderation, transaction-history, support, or platform-integrity purposes.

You can update account and organization details in supported settings, manage notification preferences where available, unsubscribe from optional emails where provided, and request account assistance through authenticated support.

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or appeal of certain privacy decisions.

We use technical and organizational controls designed to protect information, including authentication controls, scoped staff access, rate limiting, audit trails, validated uploads, token handling, and service-provider controls.

No system can guarantee absolute security. Users are responsible for protecting their own inboxes, credentials, devices, API tokens, and organization access.

AgCrossing is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

AgCrossing is operated from the United States, and information may be processed in the United States and other locations where our service providers operate.

We may update this Privacy Policy as the service, legal requirements, or operational practices change.

If an update materially changes how we handle information, we will provide notice as appropriate through the service, by email, or by requiring policy acceptance.

Questions about privacy can be sent through the public contact form. Account-specific privacy and support requests should be submitted through authenticated support.